Lazra Labs LLC — Terms & Conditions
Welcome to Lazra Labs LLC (“Lazra Labs,” “we,” “us,” or “our”). By accessing or using our website, products, software, or related services (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, do not use the Services.
1) Company Information
Lazra Labs LLC
Registered in the State of Colorado, United States
Contact: [email protected]
2) Description of Services
We provide AI-powered marketing automation, CRM integrations, and lead-qualification tools for automotive dealerships and similar businesses. Our Services may include:
- Automated engagement via SMS, email, and chat
- AI-generated messaging and lead management workflows
- Integrations with third-party platforms (e.g., GoHighLevel, Stripe, PayPal, Zapier, and dealership CRMs)
- Subscription-based SaaS access and related consulting/onboarding
3) Account Registration
You may need an account to use certain features. You agree to provide accurate information, maintain the confidentiality of credentials, and accept responsibility for activities that occur under your account. We may suspend or terminate accounts for violations of these Terms.
4) Fees, Billing, and Payments
- Subscriptions: Billed monthly in advance unless stated otherwise.
- Setup Fees: One-time; non-refundable once onboarding or integration work begins.
- Methods: Major credit/debit cards via Stripe and payments via PayPal.
- Non-Payment: May lead to suspension or termination of Services.
We may update pricing with reasonable notice. Applicable taxes may apply.
5) Cancellations & Refunds
You may cancel by emailing [email protected]. Access remains active through the current billing period. Setup fees are non-refundable once work begins. No refunds for partial months or unused Services unless required by law.
6) Use of AI Technology
Our Services utilize artificial intelligence (“AI”). You understand and agree that AI-generated outputs may be inaccurate, incomplete, or contextually unsuitable. All AI content is provided for informational purposes only, and you are solely responsible for reviewing AI outputs before using them in customer communications. Lazra Labs is not liable for damages resulting from reliance on AI-generated content.
7) Data, Consent & Privacy
We collect and process data provided through forms, SMS, chatbots, and integrations (e.g., names, phone numbers, emails, conversation content). Data handling follows our Privacy Policy. You are responsible for obtaining any legally required consent from your customers, including opt-in for messaging.
8) Intellectual Property
All content, designs, software, and documentation related to the Services are the property of Lazra Labs LLC or its licensors. You may not copy, modify, distribute, sell, or reverse-engineer any part of the Services without written permission. You retain ownership of your data but grant us a limited license to use it solely to provide and improve the Services.
9) Acceptable Use
- No spam, unlawful, deceptive, or abusive messaging
- No infringement of third-party rights
- No attempts to access systems or data without authorization
We may suspend or terminate access for violations.
10) Third-Party Services
We integrate with third-party platforms (e.g., Stripe, PayPal, GoHighLevel, Zapier, and CRMs). We are not responsible for their availability, performance, or terms. Your use of third-party services is governed by their respective policies.
11) Warranties & Disclaimers
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.
12) Limitation of Liability
To the maximum extent allowed by law, Lazra Labs LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenues, data, or use. Our aggregate liability shall not exceed the total fees paid to us in the three (3) months preceding the event giving rise to the claim.
13) Indemnification
You agree to indemnify and hold harmless Lazra Labs LLC, its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights.
14) Suspension & Termination
We may suspend or terminate access for any violation of these Terms, unlawful use, or non-payment. Upon termination, rights granted under these Terms cease immediately.
15) Governing Law & Venue
These Terms are governed by the laws of the State of Colorado, USA, without regard to its conflicts of law principles. Exclusive venue lies in the state or federal courts located in Denver County, Colorado.
16) Changes to Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Services after changes constitutes acceptance.