Lazra Labs LLC — Privacy Policy
This Privacy Policy explains how Lazra Labs LLC (“Lazra Labs,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website or use our AI-powered services (the “Services”). By using the Services, you agree to this Policy.
1) Who We Are & How to Contact Us
Lazra Labs LLC
Colorado, United States
Contact: [email protected]
2) Information We Collect
- Account & Billing: Name, business info, email, phone, billing details (processed by Stripe/PayPal).
- Lead & Messaging Data: Names, emails, phone numbers, conversation content collected via forms, SMS, chat, or CRM integrations.
- Usage Data: Device/browser info, IP address, pages viewed, timestamps, and interactions.
- Cookies & Similar Tech: To operate the site, keep sessions, and measure performance. See “Cookies” below.
3) How We Use Information
- Provide and improve the Services, including AI-generated messaging and lead workflows
- Authenticate users, process payments, and provide customer support
- Monitor performance, prevent fraud/abuse, and ensure legal compliance
- Communicate about product updates, billing, and security
4) Legal Bases for Processing (GDPR/UK GDPR)
- Contract: To provide the Services you request.
- Legitimate Interests: To secure and improve the Services, prevent abuse, and analyze usage.
- Consent: For certain cookies/marketing; you can withdraw consent at any time.
- Legal Obligation: To comply with applicable laws.
5) Messaging Consent & Opt-Out
By providing a phone number or email, you consent to receive communications related to your inquiry or account. For SMS, message and data rates may apply. Opt-out at any time by replying STOP (SMS) or using unsubscribe links (email). You are responsible for obtaining consent from your own customers where required by law.
6) Sharing of Information
We may share information with service providers and subprocessors that help us run the Services, such as:
- Payment processors (e.g., Stripe, PayPal)
- CRM/automation platforms (e.g., GoHighLevel, Zapier)
- Hosting, analytics, and AI providers
We require such providers to use information only to perform services for us and to protect it appropriately. We may also share information to comply with law or in connection with a business transaction.
7) AI Outputs & Human Review
Our Services use AI models to generate content. AI outputs may be inaccurate or incomplete; users should review outputs before relying on them. To improve quality, authorized personnel may review sample interactions while following confidentiality and security measures.
8) Data Retention
We retain personal information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and contractual requirements.
9) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
10) International Transfers
We may transfer, store, or process information in countries other than where it was collected. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
11) Your Rights
- GDPR/UK GDPR: Access, rectify, erase, restrict, object, and data portability. You may also lodge a complaint with a supervisory authority.
- California (CCPA/CPRA): Right to know, delete, correct, and opt-out of certain data sharing. We do not sell personal information.
To exercise rights, contact [email protected]. We may need to verify your identity.
12) Cookies
We use essential cookies to operate the site and analytics cookies to measure performance. Where required by law, we obtain consent for non-essential cookies. You can control cookies through your browser settings.
13) Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information, contact us to request deletion.
14) Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices or content. Review their policies before providing information.
15) Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of the Services after changes means you accept the revised Policy.
16) Contact
Questions or requests? Email [email protected].